On most Monday mornings at 9:45, twenty-five female business owners from Harlem, New York get together in a conference room at the Grameen America office on 125th Street for their weekly meeting. Seated around pale white tables in a room with windows on one side and frosted glass walls on…

When Tina Raveneau started driving for Uber in July 2017, she thought she had it all figured out. As a single mother, she needed a job with flexible hours so she could devote time to her son. Uber was promising just that; the flexibility of working when she wanted and…

Noah Forman, an Uber driver, urinates into his used coffee cups. Why? Because stopping to use the restroom could mean losing an hour’s worth of fares. Forman works 8-to-10-hour shifts, but he only stops to use the restroom once. In the night, he looks for a “safe” spot, usually near…

In a sharp response to new city regulations meant to rein in e-hail companies, Uber has told drivers that it will start locking them out of their apps if they are in an area without enough “rider demand.” Uber said this was in response to the Taxi and Limousine Commission’s…

Driving down Flatbush Avenue in Brooklyn in his 2000 Ford E-450 shuttle bus one recent afternoon, Winston Williams spotted a woman near the Barclays Center waving him down. He pulled his shuttle bus up to the sidewalk, opened the door, and let her in. …